Privacy Policy

Privacy Policy – ACT Industrial Pty Ltd

ACT Industrial Pty Ltd (“ACT”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect personal information including but not limited to:

  • Name, company name, and job title

  • Contact details such as email address, phone number, and delivery address

  • Purchase history and preferences

  • Payment and billing details

  • Website and social media interaction data

2. How We Collect Personal Information

We collect personal information when you:

  • Contact us via phone, email, or website forms

  • Purchase products or request a quote

  • Subscribe to newsletters or promotions

  • Provide feedback or interact on social media

  • Engage with us at trade shows or in-person meetings

  • Apply for a job with us

3. Why We Collect Personal Information

We collect, hold, and use personal information to:

  • Process orders, quotes, and deliveries

  • Communicate with customers and suppliers, including providing customer service, responding to enquiries, questions or complaints, or sending you administrative information (such as change of our terms, conditions or policies)

  • Accounting, billing and other internal administrative purposes, including security monitoring purposes (for example, to detect and prevent fraud or cyber attacks)

  • Improve our products and services

  • Send marketing communications (with the option to opt out)

  • Comply with legal and regulatory obligations

4. How We Store and Protect Your Information

Your personal information is stored securely in both electronic and physical formats. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Sharing Your Information

We may share your personal information with:

  • Delivery partners and logistics providers

  • Payment processors

  • IT and customer service providers

  • Government or legal authorities if required by law

We do **not** sell or rent personal information to third parties.

6. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the details below.

7. Marketing and Opt-Out

We may send you information about products, promotions, or services. You can opt out at any time by:

  • Clicking “unsubscribe” in an email

  • Contacting us directly via phone or email

8. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and collect website usage data. You can disable cookies via your browser settings.

9. Data retention

We retain personal information for as long as needed or permitted in light of the purposes for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you;

  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or

  • Whether retention is advisable in light of our legal position (for example, in light of applicable statutes of limitations, litigation or regulatory investigations).

10. Domestic collection, storage and sharing

ACT Industrial is headquartered in Australia. The information you provide to us or that we obtain as a result of your use of our website or social media pages is collected and stored in Australia.

11. Contact Us

If you wish to contact us in relation to any of the information contained within this Privacy Policy, or to seek access to or correction of information we may hold on you, or make a complaint about our privacy practices, you may do so by contacting ACT Industrial by:

  • Email: office@actindustrial.com.au

  • Phone: 08 9439 6888

  • Website: https://actindustrial.com.au

We will investigate your request or complaint and use reasonable endeavours to respond to you within 30 days of receiving the request or complaint. You may be required to provide identification prior to us releasing personal information to you.

You may also lodge a complaint with the Office of the Australian Information Commissioner (here) in relation to an alleged infringement of the Act or APPs.

12. Updates to This Policy

We may update this privacy policy from time to time. The latest version will always be available on our website.